If you have recently lost your Internet here are a few steps you should take.

Check for power on the ONT and make sure lights are lit.

  • If the power was out turn the ONT back on and wait approx. 1 to 2 minutes
  • Check and see if your Internet connection comes backĀ 


Power is present on the ONT, but I still don't have a connection.

  • Turn the power off to the ONT and wait approx. 10 seconds.
  • Turn the power on to the ONT and wait approx. 1 to 2 minutes.
  • Check and see if your Internet connection comes back
  • Check your router and the router settings


Reset your router

  • Turn the power off to the router and wait approx. 10 seconds.
  • Turn the power on to the router and wait approx. 1 to 2 minutes
  • Check and see if your Internet connection has comes back yet


Test for a connection directly from ONT

  • Get a computer/laptop
  • Connect Ethernet cable to computer and then directly into ONT
  • Open a browser and see if you have Internet
  • If you have Internet then you will need to reconfigure your router


Power is present on the ONT, but there is a red alarm light.