If you have recently lost your Internet here are a few steps you should take.
Check for power on the ONT and make sure lights are lit.
- If the power was out turn the ONT back on and wait approx. 1 to 2 minutes
- Check and see if your Internet connection comes backĀ
Power is present on the ONT, but I still don't have a connection.
- Turn the power off to the ONT and wait approx. 10 seconds.
- Turn the power on to the ONT and wait approx. 1 to 2 minutes.
- Check and see if your Internet connection comes back
- Check your router and the router settings
Reset your router
- Turn the power off to the router and wait approx. 10 seconds.
- Turn the power on to the router and wait approx. 1 to 2 minutes
- Check and see if your Internet connection has comes back yet
Test for a connection directly from ONT
- Get a computer/laptop
- Connect Ethernet cable to computer and then directly into ONT
- Open a browser and see if you have Internet
- If you have Internet then you will need to reconfigure your router
Power is present on the ONT, but there is a red alarm light.
- Email us at support@bridgewired.com
- Call us at 513-855-0210