If you believe that your Internet has slowed down follow these steps.
Reset your router
- Turn the power off to the router and wait approx. 10 seconds.
- Turn the power on to the router and wait approx. 1 to 2 minutes
- Check and see if your Internet connection has comes back yet
- Run a speed test by going to www.speedtest.net, make sure to test against several different servers.
Reset the ONT
- Turn the power off to the ONT and wait approx. 10 seconds.
- Turn the power on to the ONT and wait approx. 1 to 2 minutes.
- Check and see if your Internet connection comes back yet
- Run a speed test by going to www.speedtest.net, make sure to test against several different servers.
Test speed directly from ONT
- Get a computer
- Connect Ethernet cable to computer and then directly into ONT
- Visit www.speedtest.net
- If your speeds are good then check your router's configuration
In the case you have tested speeds directly from ONT and the speeds still seem to be slow please contact us.
- Email us at support@bridgewired.com
- Call us at 513-855-0210